Frequently Asked Questions
Choosing a home health care professional is a important decision. To assist you, we have compiled this list of frequently asked questions.
If you require further assistance, don't hesitate to contact us
- How do I arrange for service?
- I'm not sure what I need - can someone help me figure it out?
- Do you accept insurance?
- How do I file the claim?
- What if I want more service then my insurance allows?
- Whom do I call if my caregiver is unable to work?
- What exactly is covered by your fees?
- Will the agency respond to requests for "short notice" services?
- Is there an extra charge for these services?
- Is there a minimum or a maximum number of hours of home care service per day?
- Is there someone available to assist me 24 hours a day, 7 days a week?
- How long will it take someone to return my call after business hours?
- How do I make changes to the initial caregiver schedule?
- Will the same caregiver assist me every day or will it be somebody different?
- Will I be responsible for providing meals for the caregiver?
- Will my live-in caregiver require a private bedroom?
- Will my caregiver clean my house and do my laundry?
- Do I need to sign a contract with the agency?
- How long is the contract good for?
- Will you coordinate my care with my doctor?
- Will my services be kept confidential?
How do I arrange for service?
With a simple phone call to our 24 hour customer service number. Anyone of our friendly staff can handle your request and make suggestions if needed.
I'm not sure what I need - can someone help me figure it out?
Yes - our staff is trained to help you determine what your service needs are, and how to best meet them.
Do you accept insurance?
Yes, we accept most long-term care insurance plans.
How do I file the claim?
We do it for you! And we bill them directly.
What if I want more service then my insurance allows?
We will bill you for the remainder.
Whom do I call if my caregiver is unable to work?
We replace our workers if one is not able to work because of accident or illness, or requested day off. Just call our office and we will be glad to assist you.
What exactly is covered by your fees?
All the services we provide, except a $0.36 per mile charge for mileage if our workers use their vehicle to transport you.
Will the agency respond to requests for "short notice" services?
Absolutely! We pride ourselves on short-notice staffing!
Is there an extra charge for these services?
No, never.
Is there a minimum or a maximum number of hours of home care service per day?
We have a 2hr. minimum per day and no maximum! We provide staffing for 24 hours and Live-in. We do ask our clients to be flexible when requesting short hours of service.
Is there someone available to assist me 24 hours a day, 7 days a week?
Yes, our office number is a 24 hour number. If you call after hours or on weekends, you will be connected to the manager-on-call by pressing "0" (zero) at the prompt.
How long will it take someone to return my call after business hours?
If you do not reach our manager on-call directly via cell phone by pressing "0", a message left on the cell phone will generally be answered within the hour.
How do I make changes to the initial caregiver schedule?
A simple phone call to our office. Our staff can handle your request.
Will the same caregiver assist me every day or will it be somebody different?
We strive for continuity of care. Generally, the same caregiver will assist you every day.
Will I be responsible for providing meals for the caregiver?
No. Only Live-In cases require meals to be provided.
Will my live-in caregiver require a private bedroom?
Yes, it is the law.
Will my caregiver clean my house and do my laundry?
Our C.N.A's do light housekeeping and laundry.
Do I need to sign a contract with the agency?
Yes.
How long is the contract good for?
Until service is terminated.
Will you coordinate my care with my doctor?
We gladly coordinate our care with multiple disciplines (MD, social workers, case manager,) as well as family members, POA's and any important people you designate when the need arises.
Will my services be kept confidential?
Maintaining privacy and confidentiality is the law. No one has to know you are receiving our services if you don't want them to.
Still have additional questions? Contact a representative today